Getting Help Fast
Questions about accounts or stuck payments go straight to the support team on whichever brand you’re using. Every platform has live chat – most respond in under two minutes. Email works too, but chat’s quicker.
Where to Find Support
- Genting Casino: Chat runs 24/7
- Genting Poker: Email [email protected] or use the ticket tool in your account
- Crockfords: VIP members get direct phone access and a named account manager
- Resorts World: Mobile chat in the app, email [email protected]
Business Stuff
Press inquiries, partnership pitches, affiliate questions – those come to our Malta HQ. Player complaints don’t, though. If support can’t fix your issue, it goes to the regulator, not us.
- Corporate: [email protected]
- Office: UK, 52 Blucher St, Birmingham B1 1QU
- License: MGA/CRP/171/2009/06
Find Us
