What Data We Collect
Our site collects data to run the platforms, process payments, verify identities, and comply with Malta Gaming Authority requirements. When you register, we ask for name, address, date of birth, email, and phone number. KYC verification adds passport or driver’s license scans, proof of address, and sometimes a selfie holding your ID.
Why We Need It
Your ID confirms you’re 18+. Payment details prove the card or account belongs to you, not someone else. Address verification stops fraudsters using stolen identities. Malta’s regulator requires all of this – we can’t legally pay out winnings without it. We also log gameplay, deposits, and withdrawals to spot problem gambling patterns and flag suspicious activity.
Who Sees Your Data
Support agents access your account history when you contact them. Payment processors see transaction details. Our fraud detection system scans betting patterns. Malta Gaming Authority audits account records during compliance checks. We don’t sell data to marketers or share it with anyone outside this list. Sister brands see your network-wide activity because accounts sync – one login, five platforms.
Cookies and Tracking
Session cookies keep you logged in. Analytics cookies (Google Analytics, Hotjar) track which games get played most and where users drop off during registration. Marketing cookies store your referral source so we can credit the affiliate who sent you. You can disable non-essential cookies in your browser, but doing so breaks some site features like saved preferences.
How Long We Keep It
Active accounts: indefinitely. Closed accounts: 7 years minimum because of UK tax law and anti-money laundering rules. Self-excluded accounts stay flagged permanently so you can’t re-register under a different email. Transaction logs archive for 10 years. After that, we anonymize or delete everything except what regulators require us to retain.
Your Rights
Request a copy of your data anytime – we’ll send it within 30 days. Ask us to delete it and we will, unless keeping it is legally required. Correct errors by emailing support with proof of the right information. Object to marketing emails by hitting unsubscribe -you’ll still get account notifications and legal updates.
Data Breaches
If someone hacks our systems and steals data, we notify affected users within 72 hours and report it to Malta’s data protection authority. We don’t store card numbers – payment processors handle that. Passwords get hashed, so even we can’t read them.
Policy Updates
This policy changes when regulations change. Updates get posted here and emailed to active players. Major shifts (like adding a new data processor) include an opt-out window.
